FAQ

No, the modification of products is prohibited. If you modify the electrical system in any way, mechanical as well as by fitting solid tires on our products, you lose the warranty and the related rights of application concerning the product purchased. Furthermore, through improper use of the system, you generally reduce the lifespan and risk damage to the Drive Unit and the product itself. Furthermore, you endanger your own safety and that of others, resulting in the risk of accidents related to the modification, significant personal liability costs, and even the risk of legal proceedings.

The battery life range is shown in the product sheet. It is not possible to provide a single mileage of autonomy since it depends on several factors, such as the driver's weight, the outside temperature, the road surface conditions, the level of assistance used, the number of stops and starts, etc.

The IP protection level of each product is reported on the data sheet. This level makes the engine resistant to water splashes and possible dust infiltration, but not to be immersed in water or used in pouring rain. Use in this circumstance is not recommended.

In this case, you must contact PLATUM customer service to request the replacement of the missing parts.

If you make a mistake, consult the paper instruction manual or the one on the site's product page, which lists the specifications for each individual error and how to proceed. If it is not possible to trace the continuous error or malfunction, you should contact PLATUM customer service.